Frequently Asked Questions
Where does ATVIO serve?
Where does ATVIO serve?
ATVIO serves customers across the United States through online consultation, project review, quotation, and delivery support. For customers near Los Angeles, showroom visits are available by appointment.
Do you sell directly to homeowners?
Do you sell directly to homeowners?
Yes. ATVIO is designed to be approachable for homeowners. Many customers contact us directly to review product options, measurements, pricing, and project details before working with their contractor.
Do I need a contractor before contacting ATVIO?
Do I need a contractor before contacting ATVIO?
Not necessarily. You can contact us during the planning stage. However, we recommend working with a qualified local contractor for final site review, installation, and construction-related decisions.
What information should I prepare before requesting a quote?
What information should I prepare before requesting a quote?
Please prepare the opening size, product type, preferred color, glass preference, opening direction, quantity, delivery zip code, and any available photos or drawings. This helps us provide a more accurate recommendation and quotation.
What products does ATVIO offer?
What products does ATVIO offer?
Our main product lines include slim aluminum windows, sliding patio doors, folding doors, and entry doors. We can also support coordinated window and door packages for residential projects.
Can I customize the size, color, glass, or opening direction?
Can I customize the size, color, glass, or opening direction?
Yes. Custom sizes, frame colors, glass options, opening directions, screens, thresholds, and other details may be available depending on the selected product system.
Do you offer both in-stock and custom products?
Do you offer both in-stock and custom products?
Yes. Some products may be available as ready-to-order options, while many residential projects require custom sizing or configuration. We will help you choose the right direction based on your opening size, design goals, and project timeline.
Can ATVIO support a whole-home window and door?
Can ATVIO support a whole-home window and door?
Yes. ATVIO can help coordinate multiple product types across one project, which is useful when you want the windows, patio doors, folding doors, and entry doors to share a consistent modern design language.
What measurements do I need?
What measurements do I need?
For most projects, we need the width, height, wall depth, opening condition, floor condition, and photos of the existing opening or construction area. If you are not sure which measurement applies, our guide can help you understand what to check.
Do you provide installation?
Do you provide installation?
ATVIO provides installation guidance and product support. Installation should be handled by a qualified local contractor familiar with your project site and local building requirements.
Can my contractor contact ATVIO directly?
Can my contractor contact ATVIO directly?
Yes. We are happy to communicate with your contractor about product details, drawings, opening direction, installation guidance, and other order-related questions.
Do you have a showroom?
Do you have a showroom?
Yes. ATVIO has an appointment-based showroom in Los Angeles where customers can view selected product samples, finishes, and details in person.
Do I need an appointment to visit the showroom?
Do I need an appointment to visit the showroom?
Yes. Showroom visits are by appointment so we can prepare the right samples and make sure someone is available to discuss your project.
How long does a custom order take?
How long does a custom order take?
Most custom orders take about 8–12 weeks, depending on product type, customization level, quantity, and shipping arrangement. We will confirm the estimated timeline before the order moves forward.
Do you ship nationwide?
Do you ship nationwide?
Yes. ATVIO supports nationwide delivery across the United States. Shipping method and cost depend on product size, quantity, destination, and delivery requirements.
What should I check when my order arrives?
What should I check when my order arrives?
Please inspect the packaging before signing for delivery. If you notice visible damage, take photos, note the condition with the carrier when possible, and contact ATVIO as soon as possible so we can help review the situation.
Can custom products be returned?
Can custom products be returned?
Custom products are made based on confirmed project details and may not be eligible for standard returns. Return or replacement options depend on the product type, order status, and specific situation. Please contact us before placing an order if you have concerns.
