Terms of Service

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Do not sell or share my personal information

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

To opt out of the "sale" or "sharing" of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from one of the applicable US states referred to above.

PROCESS TO REGISTER FOR THE WARRANTY 

If ATVIO arranges for the delivery, Client must inspect the crates immediately on delivery for damage and if there is damage, it may reject the damaged crates. If it unloads the damaged crates there are no warranties for damage resulting from shipment. Any crate damage on returned Products must be documented to allow ATVIO to make insurance claims against the carrier. 

If the customer transports the product itself or commissions a third party to do so. Upon delivery of the Product to Client (or its preferred carrier) Client has seven (7) calendar days to evaluate all contents inside the shipment for any damage. The Limited Warranty WILL ONLY be activated if the Product was delivered, Client acknowledges that all merchandise is defect-free within the first seven (7) calendar days of delivery of the shipment.If Client does find damaged contents within the first seven (7) calendar days of accepting the shipment, Client must provide within the same seven (7) days, written objections and photo and video evidence specifying which systems are damaged. The failure to provide the objections and evidence within the seven (7) days will void all warranties. 

The Client’s contract with ATVIO may contain additional terms and conditions

 

WARRANTY COVERAGE

Subject to the limitations and conditions contained herein, ATVIO warrants that its products are free from material defects in manufacturing and materials under normal use and service.

 

Glass:  

The insulated glass provided by ATVIO is warranted to be free from a permanent material obstruction of vision due to premature failure of the glass seal for ten (10) years from the date of product deliver to customer.

The laminated glass is warranted to perform for five (5) years from the date of product deliver to customer.

 

Powder coated, anodized surface finish:

ATVIO warranted to perform for a period of ten (10) years from Registration as an Effective Surface Material (ESM). ESM means: free from substantial cracking, chipping or peeling due to the deterioration of the finish, exclusive of mechanical damage; free from chalking in excess of a numerical rating of eight (8) as per ASTM D 4214.02. Chalk rating to be determined by the procedure outlined in test method A D659; and (3) free from fading or color changes in excess of five (5) E units (Hunter Color Difference) as measured using the procedure of ASTM D 2244. Because surfaces may not be equally exposed to the sun and elements, ATVIO makes no warranty with respect to the uniformity of fading. Anodized surface finish of aluminum profile is warranted to perform for a period of five (5) years from Registration as an Effective Surfacing Material. Product installed within a three (3) mile proximity of any coastal area or body of salt water, harsh or corrosive environments, including near swimming pools or where subjected to harsh chemicals such as road salt, solvents, acid, brick or mortar wash, or cleaning chemicals, will not retain the same warranty time periods as above with respect to the type of ESM used. 

Notwithstanding anything herein to the contrary, for products located in Florida and the Caribbean Islands, the following limited warranty applies to finishes: (1) if within 1 mile of any waterway or body of salt water, 3 coats of PVDF finish are required, and there is no warranty on the finishes, (2) if more than 1 mile but less than 5 miles, PVDF is the required finish for any limited finish warranty to apply, other finishes have no warranty, 3) if the location is outside of 5 miles, the normal finishes warranties applies.

 

Hardware and components:

All hardware and components not otherwise specified in this Warranty are warranted against defects in materials and workmanship that substantially impair operation and function for a period of two (2) years from Registration. This includes, faulty gears, rollers, latches, guides, strikes, hinges, handles,  locking mechanisms, brushes, gaskets, and bumpers. 

For covered product conditions not specifically addressed above, ATVIO ’s obligations under this Warranty shall be limited, at its option to:

(1) ship a replacement part or product without charge;

(2) ship any replacement part or replacement product in its original stage of fitting and/or finishing as supplied by ATVIO.

ATVIO will repair or replace only defective parts or components. This Warranty does not cover labor costs to install a replacement part or product, or cost to repair or replace surrounding substrates, trim, or other carpentry work, or costs incurred for shipping, handling, transferring, insuring and transporting; and incidental or consequential damages of any kind other than as mandated by applicable state law. Nor does it cover costs incurred due to delays or other construction costs, costs for late or damaged delivery, loss of time, inconvenience, or loss of use of the product or any parts or components. Replacement products will be the closest equivalent current product and may not be an exact match to the original.

 

INSTALLATION AND FINISHING

ATVIO are a specialty product that require special installation. All bottom and top tracks must be leveled to within a 1/16” tolerance, any tolerance greater than 1/16” will greatly affect operability of the door system and will void any and all express warranties. ATVIO is not liable for any defects or problems related to installation.All surface mounted tracks must be sealed with silicone for proper installation. ATVIO HIGHLY RECOMMENDS the use of laser levels to assure a 1/16” tolerance of bottom and top tracks for optimal product performance. ATVIO folding door systems are top hung and improper sizing of the header and movement and sagging of the header will affect product performance. It is important that the system is properly adjusted for smooth operation. Our products should be installed with adequate overhang and to prevent the effects of sheeting water from above. ATVIO is not responsible for designing or recommending a flashing system appropriate for each job condition. We offer products that are designed to be weather resistant in exterior applications when installed and adjusted properly, however, because of certain conditions and applications over which we have no control, including but not limited to frame assembly and field adjustment, we do not warrant that our products are impervious to water or water intrusion and air infiltration. We recommend that a professional waterproofing consultant be used to properly integrate our product into the weather barrier of the wall structure.